Shipping & Handling
At this time we ship to Canada and the United States only.
Shipping charges will be calculated at the check out. We ship by Canada Post to the United States and Canada unless we are requested to do otherwise.
You May Qualify for FREE or $10 Subsidized Shipping.
Get our Promotional Canadian shipping information here.
How Shipping Weight is Calculated
Shipping is based on the weight and the dimensions of the packages. Some items, because of their bulk or weight, may incur extra charges. For example a plastic carboy weighs less than five pounds but it's dimensional weight is 20 pounds. If there are any extra charges you will be advised before shipping and billing.
Expected Delivery Times
Canadian Customers:
You can choose from Standard or Xpress Post. Standard Post will usually take 3 - 10 days while Xpress will be 1 - 5 days. Please note that some remote regions of Canada will incur extra charges and shipping times can be up to 21 days.
United States Customers:
You have a choice of Canada Post Xpress and Canada Post Ground. Canada Post Xpress will usually take 4 - 7 business days while Canada Post Ground will usually take 14 - 21 days depending on which state we deliver to. Our Shipping depot is located in Eastern Canada so deliveries to California or Texas for example will take 3 or 4 days longer than shipping to New York.
Please note that business days do not include Saturday, Sunday or holidays or delays by Customs.
Customs
Duties may apply to items which were manufactured outside of Canada and the USA. You will be responsible for any duties or taxes levied by your Country. Usually these charges are minimal. We have no control over customs charges so you should contact your local customs office if you have any questions.
Some of the Items we carry are heavy and can be quite expensive to ship by Xpress. Please consider this when ordering. It usually takes an extra 5 - 7 days to receive your shipment by Standard but the shipping charges can be 1/3 to 1/4 less than the price of Xpress
FREE and $10 Subsidized Shipping to Canada
Who is eligible for promotional shipping?
Promotional shipping is available to all Canadian addresses except Canada Post Air Stage Office destinations. Your order must be shipped to a single eligible Canadian postal address.
How do I get Promotional Shipping?
$10 per item on heavy and bulky products, everything else has FREE shipping!
To get promotional shipping you must make a minium purchase.
| Province | Minimum Purchase |
|---|---|
| Newfoundland & Labrador We ship out of Newfoundland so we can offer better rates to our Newfoundland customers. Island portion arrives 1-3 business days. Labrador portion arrives 3-10 business days. | $49 |
| All other eligble provinces Arrives 3-10 business days. | $199 |
Restrictions and Fine Print
- Applies to Newfoundland & Labrador orders $49 or greater and orders $199 or greater in the remaining Canadian provinces and territories excluding gift certificates and taxes.
- Shipping will either be free or subsidized at $10 per item for heavy and bulky products. Here's how it works. If you don't have any heavy or bulky items in your cart and you meet the promotional shipping minimum purchase then your shipping is free. However if you add heavy or bulky items to your cart you will be charged $10 for each of those items. The other items in your cart will still keep thier free shipping status.
- Some very heavy and oversized items do not qualify for promotional shipping. These items will be marked as such.
- Some items such as glass bottles cannot be shipped via Canda Post and will require special shipping. These items will be cleary marked and you will be asked to call for the shipping price.
- Delivery by Canada Post Regular Ground Service only.
- Canceling items, combining orders or changing your shipping address may affect your order's eligibility for promotional shipping.
- Applies to Canadian delivery addresses only excluding Canada Post Air Stage Office destinations.
- You will not receive promotional shipping if any items are cancelled on your order that brings the total below your minimum amount for free delivery.
- We reserve the right to change or discontinue promotional Canadian shipping at any time.
If your order qualifies for promotional Regular Ground Post Shipping but you prefer to pay for Xpress shipping please request it in the notes section at the checkout. We will then email you with the shipping cost and get your approval before processing your order.